We started the project with a Discovery phase in order to understand the key stakeholders and their role in the project, clearly define expectations and work methodologies.
From there, TOG's current processes were closely followed in order to understand in depth all the elements involved in each of them. Due to their complexity, to perform the mapping, we segmented them into 4 key processes:
- Planning: Generates the strategic task orders for each of the other key processes.
- Farms: In charge of cutting the fruit, packing and assembling the pallets for shipment in containers to the CEDIS (Distribution Center).
- CEDIS: Receive the product from the different farms, store it in refrigerated chambers and prepare it for shipment to the final customer.
- Logistics: Responsible for the process of the product leaving the CEDIS until it is delivered to the customer.